We are passionate about our values and social responsibilities, and so we’d like to share our vision with you:
Reliable – We always answer the phone. When you need a technician you will speak to one, you won’t be kept on hold for hours! All our contract clients have a named technician who they can contact at any time during business hours using a direct line, so that solutions are implemented as quickly as possible.
Commitment – We are your IT support team. Excellent client relationships and good customer service is no exception for us. If we say, “A technician will be with you in an hour.”, we make sure it happens. The same rule applies to client appointments and deadlines. We actually think before we give any promise.
Dedicated – Add value to your business. Whether it’s advice, disaster recovery planning or free web hosting, we are constantly adding value to our services. And for our contract clients, if a solution can be provided within 15 minutes then we make no charge!
Approachable - We are helpful – it’s not all about profit. We don’t just want your business today, this month or even this year. We want a long lasting business relationship. It’s not all about profit with Smarter Technologies, and when you are being supported by us you will quickly realise that. All our staff go that extra mile; your success is our success.
Knowledgeable - We support and train our staff. Our staff are continually updating their skills. Our technicians refresh their knowledge with annual attendance at training courses and aim to gain one technical accreditation each year. Apart from being knowledgeable as you’d expect, our staff are always courteous and helpful.
No fix, no fee – That’s our guarantee. If we cannot provide the solution, or the provided solution does not satisfy you, we will make no charges for our time no matter how long we have spent. No arguments, you are the one who decides!
Community – As a business we see it as our responsibility to continually invest in our community and therefore attend and showcase our business at careers and skills events where possible in order to improve learning and encourage working opportunities for young people.
We try, whenever possible, to get involved with charities! So please get in touch if you feel we may be able to help your charity in some way.