Our Vision

We are passionate about our values and social responsibilities, and so we’d like to share our vision with you:

Reliable – We always answer the phone. When you need a technician you will speak to one, you won’t be kept on hold for hours! All our contract clients have a named technician who they can contact at any time during business hours using a direct line, so that solutions are implemented as quickly as possible.

Commitment – We are your IT support team. Excellent client relationships and good customer service is no exception for us. If we say, “A technician will be with you in an hour.”, we make sure it happens. The same rule applies to client appointments and deadlines. We actually think before we give any promise.

Dedicated – Add value to your business. Whether it’s advice, disaster recovery planning or free web hosting, we are constantly adding value to our services. And for our contract clients, if a solution can be provided within 15 minutes then we make no charge!

Approachable - We are helpful – it’s not all about profit. We don’t just want your business today, this month or even this year. We want a long lasting business relationship. It’s not all about profit with Smarter Technologies, and when you are being supported by us you will quickly realise that. All our staff go that extra mile; your success is our success.

Knowledgeable - We support and train our staff. Our staff are continually updating their skills. Our technicians refresh their knowledge with annual attendance at training courses and aim to gain one technical accreditation each year. Apart from being knowledgeable as you’d expect, our staff are always courteous and helpful.

No fix, no fee – That’s our guarantee. If we cannot provide the solution, or the provided solution does not satisfy you, we will make no charges for our time no matter how long we have spent. No arguments, you are the one who decides!

20151110_090836_resizedCommunity – As a business we see it as our responsibility to continually invest in our community and therefore attend and showcase our business at careers and skills events where possible in order to improve learning and  encourage working opportunities for young people.

We try, whenever possible, to get involved with charities! So please get in touch if you feel we may be able to help your charity in some way.

10 Reasons to Choose Us

  1. Prompt resolution: Many issues are fixed, by phone or remote technologies, within 15 minutes of contacting us.
  2. Single point of contact: You’ll always speak directly with an experienced technician – someone who can help you right away.
  3. Proactive: We proactively monitor your systems to prevent potential problems before they even arise.
  4. Peace of mind: Your notice period for the cancellation of our services is only one month, ensuring that we must continue to deliver the highest standards of service.
  5. Quick response: Guaranteed quick response times with personalised service delivery.
  6. Expert support: Our staff have technical qualifications, backed by years of hands on experience.
  7. Flexibility: We have flexible attitudes and an honest, straightforward approach to helping you.
  8. Value for money: Our pricing is competitive yet the expertise of our technicians greatly exceeds others within the same price bracket.
  9. Trusted partner: We will not deliver any solution we believe will be unfit for its intended purpose.
  10. Forward thinking: We take the time to learn about your business so that we provide the services you require.

Business Details

  • Name: Smarter Technologies Ltd
  • Company No.: 07172781
  • VAT No.: 794 7491 68
  • Registered office: Unit 1 Broadfield Industrial Estate, Seymour Street, Heywood, OL10 3AJ

Where to find us

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Smarter Technologies Ltd, Unit 1 Broadfield Industrial Estate, Seymour Street, Heywood, OL10 3AJ | Company No.: 07172781 | VAT No.: 794 7491 68

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